Step 01
Request
Share the trip details you know.
How it works
From Request to Confirmed Ride
A successful submission begins the review. Your ride is reserved only after Pathwell Go confirms the trip directly.
Before you begin
Have the trip details ready
You do not need every answer before starting, but complete information helps Pathwell Go review the request accurately.
Pickup and destination
Trip date and pickup time
Wheelchair or ambulatory type
Expected assistance level
One-way, round-trip, or recurring
Passenger and contact details
Request timeline
Four stages, one confirmed plan
The online form records the information you provide. The team then reviews what is needed before a reservation can be confirmed.
Step 02
Review
Pathwell Go reviews timing and mobility needs.
Step 03
Confirm
Availability and trip details are confirmed directly.
Step 04
Ride
Meet at the agreed pickup location and time.
Submission is not confirmation.Wait for direct confirmation from Pathwell Go before relying on the ride for an appointment or discharge plan.
What we review
Details considered together
No single service selection tells the whole story. Route, mobility, assistance, and schedule details are reviewed as one request.
Route and service area
Pickup, destination, distance, and whether the route can be reviewed within the St. Louis service area.
Mobility and assistance
Transportation type, wheelchair needs, and the requested pickup or handoff assistance.
Schedule and availability
Date, time, return details, recurring pattern, and available transportation capacity.
Know the difference
Estimate, receipt, and confirmation
Each stage provides different information. Only direct confirmation reserves transportation.
Fare estimate
An approximate calculation based on route mileage and selected transportation type. It is not a final price or reservation.
Request received
After a successful form submission, a reference number confirms that the request was stored for review.
Ride confirmed
Pathwell Go contacts the requester after reviewing availability and trip details. Only then is the ride reserved.
Day of the ride
Follow the confirmed plan
- Be ready at the confirmed pickup time.
- Keep the confirmed contact available.
- Make sure the agreed pickup path is accessible.
- Follow the confirmed assistance and handoff arrangement.
Return and recurring trips
Share the complete schedule
Include return details or repeating dates when submitting the request. Dialysis, rehabilitation, treatment, and other recurring schedules remain subject to route and availability review.
Request schedule reviewChanges and cancellations
Final policies are being established
Advance-notice requirements, cancellation terms, wait-time rules, and rescheduling procedures require business confirmation before launch. Contact Pathwell Go directly before relying on a requested change.
For care teams
Coordinate organization-level needs
Facilities may discuss recurring patterns, discharge transportation, requester workflows, and handoff expectations without submitting diagnoses or medical records.
Visit the care-team pageStart a request
Ready to share the trip details?
Submit the information you have. Pathwell Go will review the request and contact you about confirmation.